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If you are not satisfied with merchandise purchased through us, you may return it within 30 days. The following applies for returns:
Customer error
If you realize after the item(s) arrive that you have chosen the wrong item, over ordered or just do not need the item, you may return it under the below conditions:
- Merchandise must be unused and in the original carton with no items missing.
- The return freight is your responsibility. If you wish us to arrange a call tag to pick up the return, this cost will be deducted from your refund.
- Special Orders, personalized products such as monogrammed towels or bathrobes and non-stock items are not returnable as they have been ordered and received specifically for you.
Please do the following if you wish to return a product
- Please do not return anything without first contacting us on info@bed-bath.com or via fax (239) 394 7745 for return instructions.
- Tape up the carton but do not mark on it or it will not be accepted.
- As soon as the returned item reaches us we will credit your account for the full amount, possibly less the return freight charge, or re-ship any replacement items.
Please Note: Items defaced or physically damaged by end-users, can not be returned unless it was our error in following your order instructions.
To avoid returns:
- Check carefully the order acknowledgement you have received by post or e-mail at time of order to avoid having an order shipped that you ordered in error.
- Please remember to inspect all packages when they arrive. Notify us immediately if you realize you need to make a return or exchange.
Damaged deliveries:
Never accept a shipment that is damaged. Refuse the shipment to the carrier and get a receipt. Notify us immediately and we will issue a new shipment. If the shipment is accepted, please notify us with a description of the damage, shortage, etc so we can take care of it immediately. |
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